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      Urgent! Sr. Service Engineer - Local Job Opening in Riyadh
Sr. Service Engineer
Date: Oct 9, 2025
Location: Saudi Arabia - Riyadh
Company: Super Micro Computer
Job Req ID: 22556
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.
Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 
Job Summary:
Support our Global Service network and help build a world class field engineering organization.
Supermicro is seeking a talented and experienced Sr. Service Engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization.
This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s).
As a Service Engineer, you provide the front line and escalation of technical issues, advice and support to customers in the operation and maintenance of complex Supermicro's products.
You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.
Essential Duties and Responsibilities:
 On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
 Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times, and delivering and driving to meet SMCs Service Level Agreement (SLA)
 Ensure escalation situations are managed and corrected quickly and professionally
 Provide 2nd line support to the reseller/distributors in all aspects of customer support
 Experience with Enterprise solution product knowledge
 Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
 Provide and contribute information such as fault triage and training materials
 Run tests and simulations at our facility to assist with problem-solving
 Travel to the field to train and or resolve customer issues
 Train new service engineers
 Able to work under Technical Account Manager direction and take ownership of customer base
 Demonstrate ability to be self-sufficient in the field by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
 Able to defuse challenging situations
 Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
 Determines requirements and/or root cause of technical issues by working with customers
 Manage the day to day tickets assigned on the SMC Service Portal 
 Experience with generating and presenting quality reports is a plus 
 Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
 Travel is required (up to 25%)
 Deployment and maintenance (with a focus on Servers and GPU Systems, Networking, Cable management, FW/Bios Configuration
Qualifications:
Salary Range
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
 
Job Segment:  R&D Engineer, Field Engineer, Cloud, Electrical Engineering, Computer Science, Engineering, Technology 
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Unlock Your Sr Service Potential: Insight & Career Growth Guide
Real-time Sr Service Jobs Trends in Riyadh, Saudi Arabia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Service in Riyadh, Saudi Arabia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 349 jobs in Saudi Arabia and 145 jobs in Riyadh. This comprehensive analysis highlights market share and opportunities for professionals in Sr Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Supermicro is currently hiring and seeking a Sr. Service Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sr. Service Engineer Jobs Riyadh.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Supermicro adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sr. Service Engineer Jobs Saudi Arabia varies, but the pay scale is rated "Standard" in Riyadh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sr. Service Engineer typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sr. Service Engineer interview at Supermicro, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Supermicro's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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